John is Managing Director and Founder of Franklin-Hackett Ltd.

He has over 10 years experience in management roles delivering change in processes, business systems and people. As well as managing two frontline Contact Centres, he has worked as a business analyst, run key corporate projects and delivered radical redesigns of business areas.

He now helps businesses to improve the way they design and manage their processes and business systems, he develops the way business people think and behave through behavioural training and shares his learning as a public speaker.