Cindy is currently working for AVEVA Solutions as Quality and Process Manager and has been for the past 4 years. She is responsible for Business Assurance and Business Improvement activities in AVEVA. Cindy is had 20 years experience in the IT and the Software Industry and 10 years experience in managing and introducing appropriate change into IT organisations. She has extensive knowledge of process improvement and quality assurance along with hands-on implementation of models and methodologies such as CMMI, ISO, ITIL, Prince 2 Agile and others.